Request an RMA
Li-Ion batteries are class nine dangerous goods and therefore subject to special transport regulations. As a battery manufacturer, it is one of our tasks to inform and support our customers in transport questions.
If you send us batteries for inspection, we are legally obliged to refuse the acceptance of any consignments that haven’t been packaged or shipped in accordance with the respective regulations.
For this reason, we are now introducing RMA (Return Merchandise Authorization) numbers.
When issuing a RMA number, we will clarify the contents of your consignment with you to ensure that everything is packaged and shipped according to the regulations. We will provide you with all necessary information, packaging materials and forms.
Please be aware that we can no longer accept any returns without a valid RMA number.